Operations leaders say technology could have transformational impact on their teams’ efficiency and effectiveness
Hyderabad, April 5, 2022: Operations leaders believe insufficient investment in technology could hold back the effectiveness of their departments to manage expected periods of additional significant change, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity. The global study, conducted by research firm iResearch, surveyed operations leaders from 10 countries in the Americas, Europe, and Asia-Pacific for their thoughts on what the future holds for operations functions over the next five years.
With responsibility for people, budgets, project delivery, transformation, and strategy, operations teams can make or break the success of any modern organization. Notwithstanding this, the research showed 50% of respondents feel that operations does not currently get the level of investment needed to be truly effective. This is despite the fact that nearly two thirds (64%) say additional investment in technology would have a significant transformational impact in both the efficiency and effectiveness of operations teams. Meanwhile, 73% say that the ability to keep up to date with the latest technologies will be key over the course of the next five years, with investment in technology seen as key to building greater resiliency and predictability for operations functions, while also potentially mitigating the impact of the next big disruption.
The study also found that the next five years are predicted to bring a period of additional significant change for operations teams, with technology expected to play a key role in enabling the successful operations functions of tomorrow for those prepared to make the required investment. Some of the expected changes to occur include:
Quotes & Commentary:
“The next three to five years will be a period of significant change for everyone working in operations teams, with every person on the team asked to adapt the way they work in one way or another,” said Eva Krauss, vice president, strategy & transformation, Pegasystems. “The good news is that the technology is available to both minimize the disruptive impact this can have on the operations function and allow it to thrive. Efficient operations teams provide the backbone of any high-performing organization, and there’s never been a more important time to invest in technology that can set these teams on the path to success.”
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