Launches ‘Desk of Goodness’ for prompt passenger support
Ahmedabad, 2 April 2022 Sardar Vallabhbhai Patel International Airport (SVPIA) has introduced an indigenously developed artificial intelligence (AI) based surveillance service, Desk of Goodness, to help flyers through smart detection techniques. Desk of Goodness aims to serve passengers like senior citizens, women with infants, and passengers in need of a wheelchair. The system also detects incidents such as a fall or abnormal passenger behaviour. This desk is manned by goodness champions equipped with smart tabs, which keep them updated on possible sites where passengers need support.
“Sardar Vallabhbhai Patel International Airport continues to improve infrastructure and services to enhance the passenger experience,” said Mr Jeet Adani, Director, Adani Airport Holdings. “AI-based video content analytics plays a crucial role in reaching out to flyers in emergencies. Analytics-based learnings will allow us to set new benchmarks in operational intelligence and increasing situational awareness, thereby improving safety, security and efficiency.”
In the AI-based system, surveillance cameras raise alerts on detecting anomalies in flyer behaviour by utilising special algorithms. The goodness champions receive alerts on their tabs and rush to assist the passenger. The team is trained to respond to alerts in less than 45 seconds. Currently, the departure area at Terminal 1 (T1), covering six lanes of the departure and arrival areas, and pre-and-post security areas are covered under this system.
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