Tata Consultancy Services’ Strategic Partnership Provides Joint Customers with IT Service Management and Customer Experience Solutions
MUMBAI, March 30, 2022: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) announced it has successfully completed more than 150 digital transformation projects with its strategic partner Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business. Since the partnership began two years ago, TCS and Freshworks have been making it quick and easy for businesses to delight their customers and employees.
Leveraging its domain knowledge across multiple industries and customer-specific contextual knowledge, TCS has been helping leading enterprises transform their marketing, sales and customer support functions. Certified consultants from TCS’ Freshworks Center of Excellence have leveraged Freshworks products in 150 projects to accelerate digital transformation.
In addition, TCS offers an innovative software support-as-a-service (SSaaS) solution based on Freshworks’ platform, to help its independent software vendor clients provide seamless after-sales product support to their customers.
Recently, TCS implemented an employee engagement solution with Freshservice (ITSM) and a consumer centered helpdesk with Freshdesk for a leading US-based marketing automation firm. For one of India’s premier technology group companies, TCS implemented bots and Freshdesk to create a frictionless customer experience.
“TCS, with its global business presence, deep industry knowledge and technology expertise, is looking to further strengthen our engagement with Freshworks to jointly offer transformative customer and employee engagement solutions,” said Akhilesh Tiwari, Global Head, Enterprise Application Services, TCS. “As evident in this milestone, the growing partnership continues to help companies who are looking to capture new growth opportunities adopt a seamless IT service management solution and an effortless omnichannel customer service with Freshworks products.”
“At Freshworks, we build products that make it easier for businesses to delight their customers and employees and we’re thrilled to see businesses around the world choose TCS as their Freshworks implementation partner,” said Herve Danzelaud, Vice President, Global Channels and Alliances, Freshworks. “Freshservice and Freshdesk provide the modern functionality and capabilities businesses need, while being intuitive and easy to use, rapid to onboard, agile, and affordable for organizations of all sizes.”
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