The innovation in this project - which came to life in 2013 in Via Pontaccio in Milan - is the elimination of the classic pharmacy 'counter', eliminating an imposing and divisive element and opening the space to new ways of displaying, engaging and purchases.
A new model in which the traditional pharmacist-client relationship has been deconstructed, focusing on a vision that aims to abolish all psychological and hierarchical barriers between the client and the pharmacist, transforming the traditional relationship into a human and equal relationship, putting "the Person" at the center, reversing the classic commercial dynamic by removing architectural barriers within the point of sale and generating a new relationship that brings the pharmacist to welcome potential clients, dedicating more intimacy to their personal health needs and to the commercial proposal. From this point of view, the pharmacy becomes a meeting point for people, offering a new sales model with an innovative and original set-up, involving a significant rethink in terms of logistics: the presence of a mechanized warehouse for the management and supply of medicines and products for sale.
" I feel like a pioneer of the idea of transforming waiting into welcoming," Luciani says, " to move from the perception of lost time to that of time perceived positively as an opportunity for enrichment and personal growth.”
The shop layout is divided into a retail area, a reception and relaxing area and a reserved service area, which guarantees the patient's privacy in maximum safety. Light and color are the protagonists of this space; a chromotherapy experience is present over the entire point of sale, delicately involving all the senses also through aromatherapy and selected sound diffusion.
The walls are punctuated by a series of circular "bulbs" profiled with light for containing and displaying products. Light in shades of blue and water green is a dominant element and generates a sense of lightness, freshness and hygiene.
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