_1657105451.png)
Platform improves closure rate of loan collection by 25% through better prioritization
Bengaluru, July 6, 2022: Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that helps them better prioritize their collection accounts resulting in a 25% increase in the closure rate. The new platform also has a proactive alert mechanism and sentiment analysis that triggers a red alert in case of any shouting or abuse during the call so that necessary steps can be taken to tackle such a situation. The proactive alert mechanism has helped Convin’s BFSI customers improve their CSAT scores by 30%. Three main pillars supporting the just launched platform are – 1. Automated quality management, which scores the call performance and identifies training opportunities for agents; 2. Call behaviour analysis which uncovers the behaviour outcome of calls (wins and losses) and 3. Automated quality coaching based on the above 2 that completely removes the dependency on archaic coaching methods. Convin offers a holistic platform that allows customers to interact at multiple channels in different ways, automates conversation analysis, assists agents to sell better, improves agent productivity, and enhances end-customer experiences.
Speaking on the platform, Ashish Santhalia, Co-founder & CEO, of Convin, said, “Over 70% of customer interaction in the BFSI space in India still happens on calls. Even a delta improvement in the quality of these have a huge impact on business output. Convin is helping the BFSI companies improve their business output on the same lines.”
As widely known, in the BFSI industry support, collection, and sales processes are mainly run by high-volume call centers. With the world resuming normality, most players in the space have already resumed their call center operations for lead capturing and old loan collections. Convin with its solution disrupts the old and outdated call center process and empowers the agents to self-learn from their mistakes with the help of automated call reports and coaching suggestions. And provide their end customers with the best experience possible. The platform easily integrates with agents' calling platforms and other stacks eployed by the call center.
Gurugram, India – October 11, 2023: Samsung announced exciting offers
Bangalore, 10th October 2023: The Nokia G42 5G (16GB+256G
Bengaluru, October 10, 2023 IN-SPACe (Indian National Space Promotion and
New Delhi, October 3, India- Philips India announces an exciting co
Jaipur, 18 April: Students of Jaipur have recently shown their remarkable achievement in the UPSC Civil Services Examination-
· Technopark-based Lifology holds conversation on IER 2024
Thiru
The New MOTIV Mix™ Interface Simplifies Audio Workflow and Ensures Perfect Recordings, Every Time
<
Business / 18-04-2024
STUDENTS OF JAIPUR'S JAYSHREE PERIWAL HIGH SCHOOL BRING LAURELS TO SCHOOL IN UPSCBusiness / 18-04-2024
India Employment Report pitches for policy to promote jobsBusiness / 18-04-2024
The EMAK Festoon Silent Heroes Awards-24 Concludes at Le Méridien, KochiBusiness / 18-04-2024
Axis AMC elevates R Sivakumar to Head of Corporate StrategyBusiness / 18-04-2024
Celebrate Baby Massage Day with Johnson's Baby Oil: The Perfect Choice to help nourish your little one’s skin from day 1Pelikken © Copyright 2022, All Rights Reserved
